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Community Hub   |   Family and Child Connect

Family and Child Connect

Family and Child Connect are local community-based services that help families to care for and protect their children at home by connecting them to the services they need, when they need them.

Family and Child Connect is a first point of call for frontline assistance and support to families. Each service is run by a respected community organisation with experience in helping families to safely parent their children.


Some of the ways Family and Child Connect can help are to:

  • Consider the information that comes to their attention, with a particular focus on the safety and protection of children
  • Make contact with the family to discuss the situation in a respectful manner, recognising that sometimes parents just need a little help to care for their children safely at home
  • Make a decision about the type and level of support that may be required for the family
  • Connect families to services and supports that may assist them in their situation


These services and support are there to help families to stay strong and together, and to make positive changes so that they can confidently parent their children safely.


What if a family needs more than one service at the same time? It’s okay to ask for and receive help. Family and Child Connect can positively assist families with a range of support needs. This includes linking to more intensive specialist services that can help families who need extra support to help them to stay together.


Parents can self-refer to Family and Child Connect to seek assistance and support with:

  • Developing parenting skills and managing child behaviour
  • Building better relationships between family members, including help with any violence at home
  • Budgeting and managing money
  • Managing alcohol, drug or gambling problems
  • Accessing housing, healthcare or other community or government services


Anyone can contact Family and Child Connect for general advice and information, including parents, other family members, young people and other community members.

Contacting Family and Child Connect is easy Call 13FAMILY or 13-32-64 or visit their office.