Caring for the South East Suburbs    |    Phone: (07) 3393 4311    |    

    Follow UsFACEBOOKGOOGLE PLUS

Frequently Asked Questions

Wynnum Family Day Care & Education Service aims to provide high quality care for children, we trust that your time with the service will be a positive life experience for you and your child.

 

We do encourage your participation in service events and we acknowledge that a continuous exchange of ideas and information is important and enhanced with open communication.

 

It is through the dedication of our team that WFDC can deliver high quality programs that foster the best interests of the children.

 

Absences

Absences

In order to receive Child Care Subsidy for absences, claimant/authorised person are required to acknowledge the absence. CCS is paid for up to 42 days absences for each child per financial year. All absences beyond the first 42 days will only be paid for if parents/guardians provide evidence that the absence has occurred under a permitted circumstance.

 

Why do I pay for child care on a public holiday?

Charging practices are commercial decisions made independently by individual child care service providers and are not a matter regulated by family assistance law. This includes the widely-used practice of charging for public holidays when your child does not attend care. This practice is used by child care service providers because child care workers, like most employees, are entitled to be paid for public holidays when they would otherwise be at work.

ACECQA Rating

ACECQA Rating

Wynnum Family Day Care & Education Service is rated ‘Excellent’.

 

Wynnum Family Day Care & Education Service has completed the National Quality Standard Assessment and are excited and proud to share over overall rating as Excellent. In November 2016 the overall rating of WFDC remains at Excellent, this assessment extends for an additional 3 years.

Activity/Outings Permission

Activity/Outings Permission

Educators are encouraged to include activities and outings into the local and wider community and LINK which extends the program by offering new learning experiences, new social contexts and interactions. These experiences consider the age, interests and abilities of the child. Educators have completed Risk Management and Assessment for each outing and will require parent/guardian permission to attend.

Administration of Medication

Administration of Medication

Families requesting the administration of medication will be required to follow the guidelines developed by the education and care service to ensure the safety of children and educators. The education and care service will follow legislative guidelines and standards in order to ensure the health of children, families and educators at all times.

For further information please refer to Wynnum Family Day Care & Education Service policy & procedure manual, policy Administration of Medication and Dealing with Medical Conditions in Children.

Approved Provider

Approved Provider

The approved provider of Wynnum Family Day Care & Education Service is Community Childcare Incorporated. This association is managed by a voluntary Management Committee, which accepts overall responsibility for the Education and Care Service, ensuring that the Education and Care Service meets the needs of the local community and is able to respond with flexibility to changing needs. The Management Committee which includes representatives of parents, educator and interested community people meets once a month to conduct the business of the service. Anyone, who has an interest in the service, is encouraged to seek nomination to the committee at the Annual General Meeting that is held in September each year. You are also welcome to attend the monthly meetings as an observer.

Before and After School Care

Before and After School Care

The duty of care begins when the parent/guardian has signed in a child with the educator until school commences. After school care commences when school finishes until the parent/guardian signs the child out. By arrangement, educators can escort a child to and/or from school either by car or walking. These arrangements should be made at the initial interview, and reviewed each year. Child Care Subsidy is only eligible where there is an expectation of care for BSC/ASC at the educators setting. It will not be paid as a transportation service.

Booked Hours

Booked Hours

It is essential that you adhere to your agreed booked hours and your Complying Written Arrangement. If something happens that you are delayed, you must make it a priority to notify your educator, late fees may apply. The terms and conditions of the arrangement are outlined in your contract.
 
A permanent booking is where a child with a current enrolment attends regular booked care day/sessions

A casual booking is where a child with a current enrolment attends on an irregular basis.

Child Care Fees

Child Care Fees

The Australian Government provides financial assistance through the CCS or ACCS to eligible families to help cover the cost of children care and to encourage workforce participation. One of more individuals may be responsible for the child’s care and liable to pay the child care fees. They must be the adult legally responsible for the child’s care or their partner. An individual must have incurred a liability to pay for a session of care under a Complying Written Arrangement to be eligible for CCS. This is a core part of eligibility for CCS or ACCS. It establishes the liability of the individual to pay for child care. Without a Complying Written Arrangement containing all the information required, the individual will not be eligible for Child Care Subsidy. Full fees will be due weekly to the educator.

 

Families – Educator Contract & Agreement

Your educator will present you with a Contract & Agreement. It will state the terms and conditions of the agreement including fees, program inclusions, booking requirements and termination notice.

 

Weekly Invoice

Invoices are issued by your educator each week. The invoice provides an overview of the costs of care. If your Child Care Subsidy (CCS) benefit is not showing; please check your MyGov account for any notifications the need actioning. The debit column represents the daily fee and levies incurred for each week. The credit column reflects parent payments received and CCS eligibility within a week. If the CCS is shown as “CCS Fee Reduction Estimate”, this means this periods fee is estimated in advance and do not reflect any eligibility changes for this current week. Childcare attendances are sent weekly to CCSS where they are received, matched against family eligibility held with Department of Human Services and returned. An outstanding balance reflects either a change between ‘CCS Fee Reduction Estimate’ against an actual/finalised paid amount or alternatively a shortfall in the gap fee paid by the family. CCSS may reconcile a family eligibility at any time and recall previously paid CCS amounts, this will result in an automatic re-calculation of fees owing to your educator.

Child Care Subsidy

Child Care Subsidy

The Australian Government is committed to ensuring that Australian families are able to access affordable, flexible and high-quality child care. The Government provides a number of subsidies and programs to help with the cost of child care, with the Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS).

 

Eligibility Requirements
To be eligible for the CCS the following requirements must be met;
 
A child must:

  • Be a ‘family tax benefit child’ or ‘regular care child’ and
  • Be 13 or under and not attending secondary school and
  • Meet immunisation requirements

 
The person claiming the CCS, or their partner, must:

  • Meet residency requirements and
  • Meet the Child Care Subsidy activity test (or be eligible for an exemption) and
  • Be liable to pay for care provided under a Complying Written Arrangement (their written agreement) with their child care provider
  • Child care must be provided by an approved provider in Australia and not be part of a compulsory education program, for example school

 
Child Care Subsidy will be paid directly to the child care providers to pass on to families as a fee reduction. Families will pay their provider the difference between their subsidy and the fees charged. Any CCS owed to families following the end of year reconciliation process will be paid directly to families as a lump sum. Child Care Subsidy withholding is designed to help families avoid or minimise debts at reconciliation, which could occur due to changes in circumstances throughout the year (for example, changes to family incomes and activities). Five percent of all families’ CCS will be withheld by the Government, however, withholding will not apply to Additional Child Care Subsidy.

Ceasing Enrolment

Ceasing Enrolment

You will need to refer to your educator’s contract & agreement for notice period requirements.  Subsidy will only be passed on as a fee reducation when a child physically attends care on their last day. If the child is absent on the last day of care and any consecutive days prior to the last day of care, Child Care Subsidy (CCS) is not payable and full fees will be due to your educator. (Reference CCSS Handbook www.education.gov.au). A Cease Care form is to be completed by the claimant as notification that a child is finishing care with their educator at Wynnum Family Day Care and Education Service. This form is then forwarded to WFDC to notify the department that the care arrangement has ceased. An enrolment is taken to have ceased for Child Care Subsidy purposes if the child does not attend a session of care for 8 continuous weeks.

Communication

Communication

Wynnum Family Day Care & Education Service welcomes family involvement within the service. WFDC may use a variety of media to keep families informed of changes happening in relation to legislation or service operations.

 

Methods of Communication
 
Parent Update – The monthly service newsletter is our main method of passing information on to families. Please read it carefully as it may contain important information relating to government and policy changes. The Parent Update is emailed to ‘Parent 1’ listed on the HubWorks! registration form and ‘Parent 2’ when nominated. The Parent Update is accessible on the service website on the Links page.

 

Facebook – Wynnum Family Day Care “Caring for the South East Suburbs”

 

Email – There will be occasions where WFDC will email families directly. The email will be sent to ‘Parent 1’ listed on the HubWorks! registration form and ‘Parent 2’ when nominated.

Delivery and Collection of Children

Delivery and Collection of Children

Safety and security are of paramount importance in the delivery and collection of children. A child can only be given into the care of the nominated educator or educator assistant and can only be collected from care by the parents/guardian of the child or person nominated as authorised on the HubWorks! registration form. Children must be escorted into and out of the educators’ home and signed in and out by the parent/guardian/authorised person. Children must never be allowed to go in or out of the educator’s home alone.

Education Program and Practice

Education Program and Practice

The educational program and practice of educators will be child-centered, stimulating and maximise opportunities for enhancing and extending each child’s learning and development. A quality educational program views the children as capable and competent learners who have agency and learn best through a play-based program. It builds on children’s individual knowledge, strengths, ideas, culture, abilities and interests and is likely to have long term benefits for children.  The program and practice will be linked to two national approved learning frameworks

  • Belonging, Being and Becoming: The Early Years Learning Framework for Australia
  • My Time, Our Place: Framework for School Age care in Australia

 

Educators take a planned and reflective approach to implementing the educational program by using an assessment and planning cycle and engaging with critical reflection. Educators will share the program and the children’s learning and development progress with the families.

 

Program

  • Approved learning Framework – Curriculum based decision-making
  • Child Centered – Contribute to each child’s learning and development outcomes
  • Program learning opportunities – Maximises  opportunities for each child’s learning

 
Practice

  • Intentional teaching moments – deliberate, purposeful and thoughtful decisions and actions
  • Responsive teaching and scaffolding – respond to children’s interest, extend learning
  • Child directed learning – allow children to make decisions and choices that impact their world

 
Assessment and Planning

  • Assessment and Planning cycle – observe, analyse, document, plan, implement and reflect
  • Critical reflection – children’s learning and development both individually and in groups
  • Information for families – Inform families of the program and of their  child’s progress
Educators

Educators

Educators are responsible for the delivery of quality education and care and agree to work cooperatively with the families, coordination unit and community in the delivery of the service. Educators are directly responsible to the coordination unit and must adhere to the Education and Care Services National Law (Queensland) Act 2010 and Education and Care Services National Regulations 2011 and Wynnum Family Day Care & Education Service Policy & Procedure Manual.

 

Assessment of Family Day Care Venue and Residence

The approved provider conducts an assessment of each venue and residence of the service before education and care is provided to children. The suitability of each residence and venue is determined upon completion of the ‘Assessment Audit of a Family Day Care Residence’. The suitability of each residence and venue is considered in relation to ensure the health, safety and wellbeing of children being educated and cared for by the service are being protected.

 

What if my Educator is not available?

When your educator is planning to take holidays you will be notified by your educator. You may choose to make your own arrangements with friends or family or you may want the service to offer alternate care. If you do need care, please notify the Family Liaison & Enrolment person at Wynnum Family Day Care & Education Service as soon as possible and every effort will be made to place your child with an alternate educator. If your Educator is unavailable on short notice, you will be asked to contact the Manager who will attempt to refer you to an alternate educator. The Manager may call you to ask if you need alternate care. The on-call number for after-hours is 0418 739 024.

If an emergency arises in an educator’s home the children may be left in the care of the nearest responsible adult. At no other time will your child be placed in the care of a person who is not a registered educator or an approved educator assistant.

Educator Assistant

Educator Assistant

The engagement of an Educator Assistant can only be undertaken to assist a family day care educator in providing education and care to children as part of the service in circumstances outlined in Regulations. This role will only be considered if it is deemed necessary to providing quality outcomes for all children in the care environment. An Educator Assistant does not constitute as an employee and cannot be reimbursed financially.

Enrolment and Induction

Enrolment and Induction

Wynnum Family Day Care & Education Service is committed to developing collaborative partnerships with families, beginning with the enrolment and induction exchange process.
 
Wynnum Family Day Care & Education Service Information Handbook

 

Childcare Request & Waitlist

  • An initial waitlist enquiry (verbal or internet) will be recorded
  • WFDC will contact the parent/guardian to discuss the enrolment enquiry. Parents culture, values and beliefs will be respected and supported in identifying care requirements and placements for their child(ren). Requirements pertaining to child care subsidy, immunisation, medical conditions, court orders, swimming pool, pets and transport will be discussed
  • Educators vacancies are reviewed for a placement consideration
  • Parents/guardians are contacted to discuss care arrangements and forwarded educator contact details. WFDC will advise the parent/guardian of the interview and enrolment requirements including enrolment forms and registration fees
  • Upon confirmation of a placement acceptance to WFDC (parent/guardian and educator) the parent/guardian will be required to complete a family interview.
  • A family interview will be conducted in order to share information. This may occur face to face in the office of WFDC or via the telephone.
  • The registration form is to be completed within HubWorks! – the link will be emailed to the family
  • The enrolment forms are to be completed by the parent/guardian registered for Child Care Subsidy with the Department of Human Services. The enrolment forms consist of;
    • Enrolment checklist
    • Parent Statement & Agreement
    • Complying Written Arrangement
    • Community Childcare Inc. Affiliation Application
    • Payment of Registration Fee

 

Priority of Access
 
Child Care Subsidy is a payment made by the Australian Government to assist eligible families with the cost of child care. However, the demand for child care sometimes exceeds supply in some locations. When this happens, it is important for services to allocate places to those families with the greatest need for child care support.
 
There may be a waiting list for child care services and to ensure the system is fair, the Australian Government has “Priority of Access Guidelines” for allocating places in these circumstances. They are used when there is a waiting list for a child care service or when a number of parents are applying for a limited number of vacant places.
 
The Australian Government has determined guidelines for allocating places in these circumstances. They set out the following three levels of priority, which child care services must follow when filling vacant places:

  • Priority 1 – a child at risk of serious abuse or neglect
  • Priority 2 – a child of a sole parent who satisfies, or of parents who both satisfy, the activity test through paid employment
  • Priority 3 – any other child

This reflects the Australian Government’s intention to help families who are most in need and support the safety and wellbeing of children at risk in accordance with the Framework for Protecting Australia’s Children 2009-2020.

Family Day Care Environment

Family Day Care Environment

Wynnum Family Day Care & Education Service offers approved child care in a home environment. In family day care children develop strong attachments and secure relationships with their educator in a small group setting. Educators develop a program including learning experiences that match each child’s interests and developmental stage, and may include excursions within the local community as well as a wide range of experiences within the home setting, both indoors and out. Children take part in play based learning, and the number of experiences on offer are limitless, but a small example would include messy play, dressing up, reading books, cooking, playdough, dramatic play, construction in the sandpit, mud kitchen, swings and slides, ball games, riding bikes and scooters, and much more. Daily routines are also used as an important learning experience, allowing children to develop self-help skills and to learn to care for their environment. Examples of these routines include hand washing, helping with setting the table, cleaning and tidying, unpacking and packing their bags, and putting on sunscreen. Educators observe children closely and make considered decisions about how to support each child’s learning, growth and development. The family day care environment provides opportunities and spaces for children to come together and share experiences, improve the development of relationships and reflect the communities and cultures of the children and families.

Health & Medical Information

Health & Medical Information

It is a requirement that health and medical practitioners are recorded on the HubWorks! registration form. Please advise WFDC as soon as you become aware of any allergies or medical conditions associated with your child. Supporting documentation will be provided by the family and stored within the HubWorks! registration form.

Immunisation

Immunisation

Wynnum Family Day Care & Education Service encourages everyone to make sure their childcare vaccinations are up to date, however, Wynnum Family Day Care & Education Service does not cancel, refuse or place conditions on enrolment or attendance of children whose immunisations are not up to date. Each educator has nominated if they are an immunised or non-immunised service.

Information Handbook

Information Handbook

Please take the time to read the Wynnum Family Day Care & Education Service Information Handbook as the information has been prepared to assist you and your child’s transition to care.

LINK Program

LINK Program

Linking Children to the World and Community (LINK) provides an opportunity for all children within WFDC to participate in a range of broad experiences within the community. The delivery is flexible both in terms of timing and location, with events being held from Monday through to Friday, extending through to school holidays specifically for school age children. High quality experiences are delivered by qualified and experienced providers. The activities extend on the individualised programs offered by educators in their own family day care environments, and include a mixture of one-off and continuous weekly activities. There are multiple benefits for the children who attend LINK; boosting children’s skills including increased attention span, physical skills, turn taking and waiting, participating in a larger group, following directions, problem solving and communication skills. We have high expectations for children’s and educators’ learning and we work together to understand barriers to learning and promote inclusion.

National Quality Framework

National Quality Framework

The National Quality Framework (NQF) raises quality and drives continuous improvement and consistency in Australian education and care services. The NQF applies to most centre-based care services, family day care, preschool/kindergarten and outside schools hours care services. It is the result of an agreement between all Australian governments to work together to provide better educational and developmental outcomes for children using education and care services. Quality education shapes every child’s future and lays the foundation for development and learning. Children need quality care and attention that meets their individual needs. The early years are critical for establishing self-esteem, resilience, healthy growth and capacity to learn. Research shows quality education and care early in life leads to better health, education and employment outcomes later in life.

 

The NQF aims to improve the quality and consistency of education and care across Australia and aims to improve program delivery in the areas that affect a child’s learning and development. It includes:

  • the Education and Care Services National Law and Education and Care Services National Regulations
  • national learning frameworks to help educators deliver quality learning programs
  • qualification requirements for educators
  • a national body to monitor consistency
  • the National Quality Standard.
National Quality Standard

National Quality Standard

The National Quality Standard (NQS) is a key aspect of the National Quality Framework and sets a national benchmark for early childhood education and care, and outside school hours care services in Australia. To ensure children enjoy the best possible conditions in their early educational and developmental years, the NQS promotes continuous improvement in quality.   The Early Years Learning Framework and School Age Care Framework provide the principles, practice and learning outcomes which the Educator must demonstrate as part of the National Quality Standards. The Framework forms the foundation for ensuring that children in all early childhood and school age education and care settings experience quality teaching and learning. It has a specific emphasis on play-based learning and recognises the importance of communication and language (including early literacy and numeracy) and social and emotional development. The Framework has been designed for use by early childhood educators working in partnership with families, children’s first and most influential educators’ (EYLF, 2009).

Partnerships & Participation

Partnerships & Participation

Families – Service Partnership

All parent/guardians are encouraged to meet with the coordination unit, Family Liaison & Enrolment person to complete the WFDC enrolment forms, answer any questions regarding the child care placement and review the Wynnum Family Day Care & Education Service Information Handbook.  You will learn of the role of the Coordination unit and how we can support your family.

 

There is an opportunity to nominate as a Parent Representative on the Management Committee for Community Childcare Incorporated. The Management Committee includes representatives of parents, educator and interested community people meets once a month to conduct the business of the service. You are also welcome to attend the monthly meetings as an observer.

 

Families – Educator Partnership

Open communication and honesty between your educator and yourself will ensure that your child will receive care most suited to their individual needs. From time to time, miscommunications may occur; these have usually arisen from expectations that have not been clearly stated, or tensions that have not been discussed. Good communication is fundamental to a placement working well for your child, yourself and the educator. Take the time to exchange information at the beginning and end of each day and, if difficulties arise, make a special time to talk about them.

Philosophy

Philosophy

WFDC has a statement of philosophy that outlines the purposes and principles under which our service operates. It reflects the beliefs and values of those who are associated with the service, together with the Approved Learning Framework, assists the services approach to learning, development and wellbeing.
 
Download: Wynnum Family Day Care & Education Service Philosophy – Click Here »

Policy & Procedure Manual

Policy & Procedure Manual

The Wynnum Family Day Care & Education Service Policy and Procedure manual details the policies and procedures of the service.

Quality Improvement Plan

Quality Improvement Plan

The National Regulations require approved services to have a Quality Improvement Plan (QIP). The aim of this plan is to help providers self-assess their performance in delivering quality education and care and to plan future improvements. The QIP also helps the regulatory authorities with their assessment of the service. Our Quality Improvement Plan is available on request.

Role of the WFDC Coordination Unit

Role of the WFDC Coordination Unit

The coordination unit is central to the operational functioning of the Education and Care Service, supporting the provision of quality education and care. The coordination unit is the point of contact, registration, referral, resourcing, monitoring and support for parents and educators. Coordinators support educators in curriculum decision making, planning for children’s learning and development and in their interactions with families and children. The coordination unit works in a close partnership with educators to ensure they uphold organisational values and meet requirements set by government legislation. The coordination unit supports educators to participate in ongoing professional development on a range of topics relevant to children’s development and learning. The coordination unit also administers government child care subsidies on behalf of eligible families. Within the coordination unit, team members manage individual programs.

School Readiness

School Readiness

Positive early school experiences can be achieved through good preparation and smooth transitions to school. Good school readiness and transition experiences also create links between the service, families and the school environment. Family day care services are ideal environments for children to develop the qualities needed to succeed in all areas of life, including school. However, family day care does not need to turn into a ‘school environment’ to do this. Supporting children’s school readiness means assisting them to develop their skills in areas such as literacy, numeracy and self-care when they are ready, and at their own pace. Lots of physical play builds muscles that children need to support them to sit at a desk and write. Spending time reading books together in a relaxed setting helps children to develop a love of reading. Providing a wide range of experiences helps to build children’s ‘bank’ of language. Building fine motor skills through playdough and puzzles helps children to be able to open their own lunchbox and unwrap their food. By supporting all areas of children’s development and focusing on building strong, responsive relationships with them, early childhood educators can provide children with the skills and confidence to continue along a path of life-long learning.

Sick Children

Sick Children

A child with an acute illness requiring ‘regular’ administration of medication throughout the day, is considered unfit to attend Child Care. Medications for administration during Child Care service hours must only occur when necessary and essential for the child’s wellbeing. Children who have infectious diseases must not be in care. This prevents cross infection with other children in care and your educator becoming ill. Refer to the list of exclusion periods provided by Staying Healthy in Childcare. A letter of clearance may be requested before the child can recommence care.

Signing Children in and out of Care

Signing Children in and out of Care

The person delivering and collecting children from care are responsible for signing them in and out of care on the attendance record. The Child Care Provider Handbook 2018 states “All family day care services are required to keep accurate attendance records. The custodial Parent (including guardian or authorised person) who brings the child to the educator’s home and who collects the child from the educator’s home must record and sign/initial the times of arrival and departure at the time of arrival and departure.”